Reach out before sending anything back so we can review your order details.
Returns & Exchanges
A brighter way to handle little adventures.
Kids grow fast, and the right shoes should feel easy from the first try-on. This page explains how to request a return or exchange, what to prepare, and how our team helps keep every step simple.
Made for growing feet and everyday movement.
Keep your order number, shoe condition details, and clear photos ready before contacting us.
3–5 Day Dispatch
Include your order number, item name, reason, and clear photos when useful.
We will provide the next steps, return address guidance, or exchange options.
Once reviewed, eligible requests are handled with the most appropriate support outcome.
Policy Overview
Everything we need to review your request.
Please review the points below before submitting a return or exchange request. The more complete the information, the faster our support team can assist.
Request authorization first.
Please contact us before returning any item. This helps our team match the package to your original order and request without delay.
- Provide your order number and the email used at checkout.
- Tell us whether you prefer a return or exchange.
- Wait for our reply before shipping the item back.
Keep shoes clean, complete, and safely packed.
Kids shoes should be returned in a condition that allows inspection. Original packaging, tags, inserts, and accessories should be included when available.
- Items should not show outdoor wear, heavy scuffs, damage, or missing pieces.
- Use protective packaging so the shoes are not damaged during return transit.
- Photograph the shoes and packaging before shipping for your records.
Size questions are handled with care.
If the fit does not feel right, contact us with size details and photos before wearing the shoes outdoors. Our team can help review the next step.
- Share the ordered size, usual size, and any fit notes.
- Include photos of the shoes, box label, and outsole condition.
- Avoid outdoor use if you may request a return or exchange.
Requests are reviewed after inspection.
Once the returned item is received and inspected, eligible requests are processed according to the original order details and the condition of the shoes.
- Processing timing may vary by payment provider after review.
- Exchange availability depends on current product inventory.
- We may contact you if additional information is needed.
Designed to keep every little step simple.
From first walkers to everyday school pairs, each support request is reviewed with attention to sizing, comfort, condition, and the information provided with your order.
Size Review
Condition Check
Order Support
3–5
Business day dispatch window
1:1
Support review for each request
Before You Send
A few details protect your request.
Returns and exchanges move more smoothly when the item can be identified, inspected, and connected to the original order.
Keep every piece together.
Tags, boxes, tissue paper, inserts, spare laces, and included accessories should be returned with the shoes whenever available.
Avoid outdoor wear.
Shoes that have been worn outside, heavily scuffed, washed, altered, or damaged may not qualify for a standard return review.
Use clear documentation.
Photos of the shoes, outsole, box, and product label help our team understand the issue and recommend the cleanest solution.
Soft color, clear care, happy movement.
Whether your child needs a different size or you simply need help with the next step, our support process is designed to feel calm, helpful, and easy to follow.
Common return questions.
Still unsure? Contact our support team with your order details and we will help you determine the next step.
Can I exchange shoes for a different size?
Exchanges depend on product availability and the condition of the original item. Contact us with your order number, current size, and preferred size so we can review possible options.
What if my item arrived damaged?
Please contact us promptly with your order number, photos of the packaging, photos of the item, and a short description of the issue. Keep all packaging until the review is complete.
Do I need tracking for a return shipment?
Yes. A trackable shipping method helps protect your package and provides a clear delivery record for both sides. Keep your tracking number until the request is resolved.
Where can I browse new styles?
You can browse the full selection on our Shop All page if you would like to choose another pair after contacting support.
Ready to start a return or exchange?
Send your order details and the reason for your request. We will review the information and guide you through the next steps.
Prepare your order number, item name, photos, and preferred resolution before contacting support.
For size questions, include the ordered size, usual size, and a short note about the fit so we can review your request more accurately.